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Discussion in 'Website Help' started by soldonm&p, Apr 14, 2007.
share your gun and the problems you have and factory service..
Taurus millinium pro 9m.m ...I have one after about 800 rnds the slide locked forward and trigger loose so far factory has had it for 2 months and said 6-8 weeks more
NAA pocket 22mag. I had the one with the folding pocket clip. you have to remove the cylinder to load/unload and the last time I did it a small spring broke and fell off. This was after only 15 rounds. I am positive of the round count b/c the cylinder holds 5 rounds and I shot through it 3 times when, on the 3rd time around emptying the shells, the stupid thing fell apart in my hands.
I sent it to the factory and they did fix it free of charge. I still unloaded the thing though. it was more work than fun, and I got a J-Frame SW airweight that is SO MUCH BETTER for not really that much more money.
I have mossberg 500 and when i rack it back the shell falls out the bottom!!!!! It sux!!!!!
jd you probably just need a new carrier. Parts for that gun are cheap and everywhere. A little fix will turn that 500 into "old faithful" I've seen parts lots on ebay sell for just about nothing.
5 months have gone by still no word. or gun from Taurus yet I am going to replace taurus with smith M&P compact.
Taurus 850SS revolver. Had it for a few months, put less than 500 rounds through it, probably much less. I noticed the gear on the ejector was chewed up bad. The shop I bought it from said there was nothing wrong but the second shop (very good gunsmith) said that the ejector was torn up and he felt that the heat treatment of that part wasn't done right if at all. I sent it back to Taurus myself in February and can't get a straight answer from them yet on when it'll be done. I should've bought the piece myself and replaced it. It probably wasn't that expensive. I won't be buying another Taurus firearm because of the way they treat their customers after the sale. That lifetime guarantee doesn't mean shit if you send your gun to them and never get it back. I think they're just a bunch of Southern Florida Con Men.
agonist you were right on what was wrong and i got it fixed it was still under warrenty still!!! I love getting things fixed for free!
I made another attempt today to get ahold of the Taurus repair service. I let the phone ring until I got sleepy, lol! No answer. I sent a fax to them and didn't get a reply to that yet, this is the second fax I've sent with no answer. They don't provide an email address for their repair service, so that's out as well. I've made attempts before to get these people on the phone, sent faxes, and got no answer. It's pretty damn poor if you ask me. I read a post from someone a while back that said he had tried calling several times a day and after a few days he finally got an answer. He said it was a woman and she spoke Spanish and very broken English. He wasn't able to get any information from her because of the language barrier. Since their repair service is in Miami I understand why he ran into that problem. Nobody speaks English in Miami! So buyer beware!!! Don't buy a Taurus because of their "Lifetime" guarantee. If you have a problem it just might take the rest of YOUR lifetime to get it back.
Tig All i can say is i picture a bunch of chimpanzees swinging around the office thowing crap at each other and breaking everything!!!
Ha, haaaa!!!!! Ya, a bunch of chimpanzee's with guns...
At least they're broken!
feel For Ya Tig
Thanks Dad! All I can tell people is if you want to purchase a Taurus product, don't buy it because you admire the lifetime warranty. The warranty is an appealing part of the Taurus program but should a problem arise and require sending the weapon back to Taurus, it may just take your "Lifetime" to get it back. They need to get serious about their customer service, it's very poor, at least every attempt I've made to talk with them has failed miserably. Right now I'm beginning to wonder if I'll ever see my pistol again. I should've bought the small part that was defective and replaced it myself or had my gunsmith here do it. Live and learn I guess. --------Caveat Emptor--------
That's a shame becuase I believe the home company in Brazil is taking very seriously the manufacture of quality firearms. They need to get their U.S. import company up to snuff.
I agree with you Ag. They've got some nice firearms at a very reasonable price. Customer Service is one of the most important aspects of any business and I hope to see someone get into Miami and straighten that mess out. It's nothing but a train wreck! I can't even get someone on the phone to complain to. I'm mad as hell and they don't care. I've heard this from more than one person too. They finally got their guns back but one fellow waited almost 9 months. They could at least notify the owner about a possible delay. I wonder if their lifetime guarantee hasn't gotten them so backed up that they don't have enough people to handle the repairs or the phones!
I wonder if it would be possible to contact the Brazil factory directly and show them all of the horrible accounts of customer interactions with the Miami people.
Might be worth a try! Before I make contact with them, anyone who has had or is having problems can let me know the circumstances. Better to have more than one problem and I know there are, before contacting them. I'll find their International contact, hopefully not through Miami...
I had a problem with some rounds made by remmington, they wer the S&W 40 180gr green box. Any body else had problems with these rounds, cause i think i just got a bad box. At least 4 rounds out of fifty either woundn't fire or the rounds just would fall about ten ft down range( whats with that). I know its not my gun cause i have a ruger p94. So anybody got a clue.
Hey Dad, sounds to me like you got ahold of a box of bad ammo. Where did you purchase them at? If they were surplus and had been stored improperly anything can happen. Prolonged exposure to moisture can play havoc on primers and powder. Have you gone out with different ammo to test the pistol? That's an easy first step. But it sounds like an ammunition failure, that's my first impression anyway.
If you still have the box DAD, get in touch with Remington. They should replace it. They might replace it even if you don't have the box.